Cancellation & Refund Policy

We keep this simple and fair to you and to the guests booked after you.

1. No online payments

We do not take payment through this website. You pay at the spa on the day of your appointment.

2. Rescheduling and cancelling

• You can reschedule or cancel by messaging us on WhatsApp or calling your branch.
• Please tell us at least 2 hours before your appointment, so that we can offer the slot to another guest.
• There is no charge for cancelling or rescheduling with this notice.

3. Late arrivals and missed appointments

• If you arrive late, we will do our best to give you the full session. If the next slot is booked, your session may be shortened and the full price will apply.
• If you are more than [LATE_LIMIT, suggested: 15 minutes] late without telling us, we may release your slot.
• Guests who miss appointments repeatedly without notice may be asked to pay in advance at the spa for future bookings.

4. If we need to change your appointment

Occasionally we may need to reschedule because of therapist availability or circumstances outside our control. We will tell you as early as possible and offer another time.

5. Refunds

• Services that have been provided are not refundable.
• If you have paid and we are unable to provide the service, we will refund the amount in full or offer another appointment, as you prefer. Refunds are made by the original payment method within [REFUND_DAYS, suggested: 7 working days].
• If a session is ended because of a breach of our code of conduct, the full fee remains payable and no refund is given.

6. If you are not satisfied

If something is not right during your therapy, please tell your therapist or the front desk straight away so that we can fix it. You can also write to us at vitaliwellness1@gmail.com within 48 hours of your visit and we will look into it.

7. Contact

Banjara Hills: +91 8466050457. Suchitra: +91 7396897700. WhatsApp: +91 7396897700.