Privacy Policy

Vitali Wellness & Spa (“Vitali”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through www.vitaliwellness.in and when you contact or visit us, how we use it and the choices you have.

1. Who we are

Vitali Wellness & Spa operates two wellness spas in Hyderabad, Telangana, India, at Banjara Hills and Suchitra. Vitali Wellness and Spa is responsible for the personal information described in this policy.

2. Information we collect

• Information you give us: your name, phone number, preferred branch, the therapy you are interested in and any message you send through our contact form, WhatsApp or by phone.
• Booking information: the date, time, branch and therapy of your appointments.
• Health information you choose to share: for example an injury, allergy or pregnancy that you tell us about so that we can provide a safe therapy.
• Technical information: when you visit our website, standard data such as your device type, browser, pages viewed and approximate location may be collected through cookies and similar tools.

3. How we use your information

• To respond to your enquiries and confirm, change or cancel appointments.
• To provide therapies safely and suitably.
• To send you information about your booking.
• To send you offers, only if you have agreed to receive them. You can opt out at any time.
• To keep our website secure and understand how it is used so that we can improve it.
• To meet our legal obligations.

4. WhatsApp

Our booking buttons open a chat with us on WhatsApp, a service operated by Meta. When you message us, your phone number, profile name and messages are shared with us and are also handled by WhatsApp under its own privacy policy. Please do not send sensitive information you are not comfortable sharing over chat.

5. Cookies and analytics

Our website uses cookies that are necessary for it to work. We may also use analytics and advertising tools, such as Google Analytics and the Meta Pixel, to understand how visitors use the site and to measure our advertising. You can block or delete cookies in your browser settings.

6. Sharing your information

We do not sell your personal information. We share it only with:

• Our staff at the branch you book with, to provide your therapy.
• Service providers who help us run our website, email and messaging, under appropriate confidentiality.
• Authorities, where the law requires it.

7. How long we keep it

We keep enquiry and booking information for as long as needed to serve you and to meet legal and accounting requirements, and then delete it or make it anonymous. [RETENTION_PERIOD]

8. Security

We take reasonable steps to protect your information, including a secure (HTTPS) website and restricted staff access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to give you access to the personal information we hold about you, correct it, delete it, or stop sending you promotional messages. You may also withdraw consent you have given. To make a request, contact us using the details below.

10. Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

12. Contact and grievances

For any question, request or complaint about your personal information, contact: Adam, Vitali Wellness & Spa, 3rd Floor, RMK Plaza, Suite #301, Road No. 1, near Virinchi Hospital, Banjara Hills, Hyderabad, Telangana 500034. Email: vitaliwellness1@gmail.com. Phone: +91 7893365919.